Pool Services & MoreHome / FAQ
Frequently asked questions · Houston & Tomball Good to know.
Answers about quotes, payment, scheduling, tile cleaning and the areas we serve. Service-specific questions are on each service page.
Quotes and pricing
How much does it cost?
Every job is priced individually from your photos, so we don't have a price list. You get your quote by text and email, and the price we quote is the price you pay.
How do I get a quote?
Send your name, address, email and photos of the whole pool (or the deck or area) to (832) 639-6782. Recent, clear photos work best, and clear videos are fine too. Tile cleaning is quoted from photos, with no visit needed.
Payment and scheduling
What payment do you accept?
Cash, check, Zelle or credit card (cards add 3%). Payment is collected when the service is done, and there's no deposit.
When can you come?
Once you approve your quote, we check the schedule and get back to you with a date. You get a reminder the day before.
Do I need to be home?
We prefer someone be home at the start and the end, so you can inspect the work and pay. It isn't required as long as we can get into the backyard, have access to a water spigot, and pets are secured.
What if it rains?
We can work in light rain, but not with thunder or lightning. If storms are forecast, we reschedule.
What if I need to cancel?
Please give us at least 24 hours' notice. It's appreciated, and it helps us keep the schedule moving for everyone.
Tile cleaning
Does the pool need to be clean first?
Yes. It must be clean, clear and free of algae and debris, or the service can't be completed. Algae is a health hazard to our technicians, and leaves and branches clog our pumps.
Does it work on saltwater pools?
Yes.
How do I keep calcium from coming back?
Keep your chemicals balanced, keep the water level steady, and brush the waterline weekly with a soft nylon brush (no wire brushes, pumice or acid tile cleaners). Raised walls build up faster from splashing and spillover, so brush those weekly too.
Yearly Tile Care Plan
Do you have a maintenance plan for tile?
Yes, the Yearly Tile Care Plan. We come back every year to clean your tile, with your price locked, and members get 10% off our other services. Ask our office about the Yearly Tile Care Plan.
What if I move?
The plan can go with you to a new home in our area, or to the new homeowner.
About the company
Where do you work?
Houston and the surrounding cities, including Tomball, Cypress, Spring, The Woodlands, Conroe, Magnolia, Katy, Fulshear, Richmond, Sugar Land, Pinehurst, Kingwood, Pearland, Friendswood and Baytown.
What are your hours?
We're open 7 days a week, Monday through Sunday, 8 AM to 5 PM.
Are you insured?
Yes, bonded and insured. We can provide a certificate of insurance on request.
Do you speak Spanish?
Yes, we have a Spanish-speaking team member.
Service questions: Pool Restoration & Calcium Removal · Plaster Acid Wash · Pool Remodeling · Deck & Paver Restoration · Pressure Washing